Data Protection

fh777 Privacy Policy

At fh777, your privacy is treated as a first-class obligation — not an afterthought. This Privacy Policy explains precisely what personal data fh777 collects from Bangladesh players, how that data is used, who it may be shared with, how long it is retained, and what rights you hold over your own information. We are committed to full transparency in every aspect of our data practices.

Effective: 1 January 2026 Jurisdiction: Bangladesh 256-bit SSL Encrypted Language: English

Contents

Introduction
Data We Collect
How We Collect Data
How We Use Your Data
Legal Basis for Processing
Data Sharing
Payment Data
Cookies & Tracking
Data Retention
Your Rights
Data Security
Children & Minors
Policy Updates
Contact Us

Last Updated: 1 January 2026 · Effective Immediately

Section 01

1. Introduction

fh777 ("fh777", "we", "us", or "our") operates the online betting and gaming platform available at https://fh777.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits, registers with, or uses the Platform, including all players based in Bangladesh.

This Privacy Policy ("Policy") describes in clear, plain English exactly how fh777 handles your personal data. It covers the categories of data we collect, the purposes for which we process it, the legal grounds that justify that processing, how long we keep it, who we share it with, and the rights you hold as a data subject. Reading this Policy in full will give you a complete picture of fh777's data practices.

This Policy applies to all users of the fh777 Platform regardless of the device or access method used, and should be read alongside the fh777 Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

By registering an account on fh777 or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Platform and contact our support team to request account closure.

Section 02

2. Data We Collect

fh777 collects personal data across several categories depending on how you interact with the Platform. The table below sets out the specific data types we collect within each category.

Category	Data Types Collected	Required?
Identity Data	Full legal name, date of birth, gender, nationality, government-issued ID number, photograph (for KYC)	Yes — for account verification
Contact Data	Email address, mobile phone number, residential address (city, district, postal code)	Yes — for account registration
Financial Data	bKash / Nagad / Rocket account numbers, Visa / Mastercard details (last four digits and expiry), transaction history, deposit and withdrawal records denominated in BDT (৳)	Yes — for payment processing
Account & Betting Data	Username, account balance history, bet placement records, game session logs, bonus redemption history, wagering activity	Yes — for platform operation
Technical Data	IP address, device type and model, browser type and version, operating system, session timestamps, referral URLs, geolocation data (country/city level)	Yes — for security and fraud prevention
Communications Data	Records of live chat conversations, email correspondence, and support ticket interactions with fh777 staff	Generated when you contact support
Marketing Preferences	Your opt-in / opt-out status for promotional email and SMS communications, preferred notification channels	Optional — based on your consent
Responsible Gaming Data	Deposit limit settings, cooling-off period activations, self-exclusion requests, session time alert preferences	Generated when you use RG tools

fh777 does not collect or store full payment card numbers. Card data is tokenised by our payment processor at the point of entry. fh777 only ever holds partial card details (last four digits and expiry date) for reference and identity-matching purposes.

Section 03

3. How We Collect Your Data

fh777 collects personal data through the following distinct channels and mechanisms:

Direct submission at registration: When you create a fh777 account, you provide identity, contact, and preference data directly through the registration form.
KYC document uploads: When you submit identity documents (National ID, passport, or driving licence) to complete account verification, fh777 collects and processes those documents and the data they contain.
Payment transactions: Each deposit or withdrawal processed via bKash, Nagad, Rocket, Upay, Visa, or Mastercard generates financial and transactional data that is captured by fh777's payment processing infrastructure.
Platform activity: Every interaction you have with the Platform — placing a bet, launching a slot game, viewing a cricket odds market, claiming a bonus — generates activity logs that are recorded automatically by fh777's systems.
Device and browser data: fh777's servers and analytics tools automatically capture technical data (IP address, device identifiers, browser fingerprint) whenever your device establishes a connection with the Platform.
Cookies and tracking technologies: fh777 uses first-party cookies and similar technologies to maintain session state, personalise your experience, and measure platform performance. See Section 8 for full details.
Customer support interactions: When you contact fh777 via live chat or email, the content of those communications is recorded and stored as part of your account support history.
Third-party verification providers: Where required by our KYC obligations, fh777 may receive supplementary identity verification data from authorised third-party verification service providers operating under strict data processing agreements.

Section 04

4. How We Use Your Data

fh777 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes stated in this Policy. The primary purposes for which fh777 processes your personal data are as follows:

Account creation and management: To register your account, verify your identity, maintain your account profile, and provide you with access to the fh777 Platform.
Service delivery: To process your bets and wagers, credit your winnings, operate casino games and slots, and provide the full range of fh777's sports betting and gaming services.
Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to reconcile transaction records denominated in Bangladeshi Taka (BDT / ৳).
Identity and age verification (KYC): To confirm that you meet the fh777 21+ age requirement and to verify your identity in compliance with our anti-money-laundering (AML) obligations.
Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the fh777 Terms and Conditions.
Customer support: To respond to your enquiries, resolve disputes, process complaints, and communicate with you about your account status.
Responsible gaming compliance: To implement and monitor deposit limits, cooling-off periods, self-exclusion requests, and session time controls at your request.
Legal and regulatory compliance: To meet fh777's obligations under applicable laws, including AML regulations, record-keeping requirements, and any lawful request from a competent authority.
Platform improvement and analytics: To understand how players use the fh777 Platform, identify technical issues, improve game performance, and develop new features that enhance the player experience.
Marketing communications (with consent): To send you promotional emails, SMS notifications, and in-platform messages about fh777 bonuses, new games, seasonal offers (such as Eid, BPL cricket promotions), and other offers — but only where you have opted in to receive such communications.

Marketing opt-out: You may withdraw your consent to receive marketing communications at any time by contacting fh777 support at [email protected] or by updating your notification preferences directly in your account dashboard. Withdrawing marketing consent does not affect fh777's right to send you service-related communications (e.g., deposit confirmations, account security alerts).

Section 05

5. Legal Basis for Processing

Every processing activity carried out by fh777 is grounded in one or more legitimate legal bases. The following table maps fh777's key processing activities to their corresponding legal justification:

Processing Activity	Legal Basis
Account registration and identity verification	Performance of a contract (the fh777 Terms and Conditions)
Processing deposits and withdrawals	Performance of a contract
KYC / AML compliance checks	Legal obligation
Fraud detection and prevention	Legitimate interests of fh777 and its players
Responsible gaming tool operation	Legal obligation and performance of a contract
Customer support and dispute resolution	Performance of a contract and legitimate interests
Platform analytics and improvement	Legitimate interests of fh777
Sending marketing communications	Your freely given consent (opt-in)
Complying with lawful authority requests	Legal obligation

Section 06

6. Data Sharing & Third Parties

fh777 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Your data is shared only in the specific, limited circumstances described below, and only with parties that are contractually obligated to handle it with the same standard of care required by this Policy.

Payment service providers: fh777 shares transaction data with our payment processing partners (including bKash, Nagad, Rocket, Upay, and card scheme processors) strictly to the extent necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and are subject to applicable financial data protection regulations.
Identity verification providers: fh777 may share your identity document data and basic personal details with authorised KYC / AML verification service providers for the purpose of completing mandatory identity and age checks.
Game content providers: Where you play games powered by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, technical session data (but not your full identity profile) may be shared with those providers for game-rendering and RNG-audit purposes.
IT infrastructure and hosting providers: fh777 uses cloud hosting and content-delivery infrastructure partners to operate the Platform. These providers process data only on fh777's instructions and are bound by strict data processing agreements.
Fraud and security vendors: Technical and behavioural data may be shared with specialist security vendors to support fraud detection, DDoS mitigation, and platform integrity monitoring.
Regulatory and law enforcement authorities: fh777 will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or a legally binding government request. fh777 will notify affected players of such disclosures where it is legally permitted to do so.
Corporate successors: In the event of a merger, acquisition, or sale of fh777's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers who handle fh777 player data are required to enter into a data processing agreement with fh777 before receiving any personal data. These agreements mandate strict purpose limitation, confidentiality, and data security standards.

Section 07

7. Payment Data & Financial Privacy

Given the financial nature of the fh777 Platform, the handling of payment data is subject to additional controls beyond fh777's general privacy standards. The following principles govern fh777's treatment of financial personal data:

bKash, Nagad, and Rocket data: When you deposit or withdraw via mobile financial services, your registered mobile number and transaction reference are processed and retained for the purpose of payment reconciliation and dispute resolution. fh777 does not store your mobile banking PIN or full account credentials.
Card data: Full card numbers are never stored by fh777. Card payments are processed through a PCI-DSS compliant payment gateway. fh777 retains only the last four digits, card type, and expiry date as a reference identifier.
Transaction history: All deposit and withdrawal records — including amounts in Bangladeshi Taka (BDT / ৳), timestamps, and payment methods used — are retained for a minimum of five years to comply with AML record-keeping obligations.
Source of funds: fh777 reserves the right to request documentation evidencing the legitimate source of funds deposited into your account, particularly for high-volume transactions or where required by applicable AML procedures.

PCI-DSS Compliance: fh777's card payment processing infrastructure complies with the Payment Card Industry Data Security Standard (PCI-DSS). Your card details are encrypted and tokenised at the point of entry and are never transmitted or stored in plain text by fh777 or its payment partners.

Section 08

8. Cookies & Tracking Technologies

fh777 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, personalise your experience, and analyse how the Platform is used. The following categories of cookies are deployed by fh777:

Strictly necessary cookies: These cookies are essential for the Platform to function. They maintain your authenticated session state after fh777 login, store your language and currency preferences, and ensure the security of your account. These cookies cannot be disabled without impairing your ability to use the Platform.
Functional cookies: These cookies remember your preferences — such as your preferred payment method, notification settings, and responsible gaming limits — to provide a more personalised experience during subsequent visits.
Analytics cookies: fh777 uses first-party analytics tools to collect aggregated, anonymised data about how players navigate the Platform — which pages are visited most frequently, which games are most popular, and where technical errors occur. This data is used solely for Platform improvement and is not linked to your individual identity.
Security cookies: fh777 deploys cookies that support fraud detection and bot-prevention systems, including device fingerprinting tokens that allow fh777 to identify suspicious login attempts or unusual account activity patterns.

You may manage or disable non-essential cookies through your browser's cookie settings. Please note that disabling strictly necessary cookies will disrupt core Platform functionality, including the fh777 login process and game sessions. fh777 does not currently support a cookie preference centre but will implement one as our infrastructure develops. For any cookie-related query, contact [email protected].

Section 09

9. Data Retention

fh777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data held by fh777:

Data Category	Retention Period	Basis
Account identity and KYC documents	Duration of account plus 5 years after closure	AML legal obligation
Financial transaction records	Minimum 5 years from transaction date	AML and financial record-keeping obligations
Betting and gaming activity logs	Duration of account plus 2 years after closure	Contract and dispute resolution
Customer support communications	3 years from date of last communication	Legitimate interests (dispute evidence)
Technical / session logs (IP, device)	13 months from capture	Security and fraud prevention
Marketing preference records	Until consent is withdrawn, plus 1 year	Consent record-keeping
Self-exclusion records	Minimum 7 years from self-exclusion date	Responsible gaming and legal obligation

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to an individual. Data that has been anonymised may be retained indefinitely for statistical analysis and platform improvement purposes.

Section 10

10. Your Rights

As a data subject whose personal information is processed by fh777, you hold the following rights in relation to your data. fh777 is committed to honouring these rights promptly and without undue delay. To exercise any of the rights listed below, please contact fh777's support team at [email protected].

Data Subject Rights

Your Privacy Rights at fh777

fh777 respects your rights over your own personal data. Here is a plain-English summary of every right you hold and how to exercise it.

Right of Access

You have the right to request a copy of all personal data fh777 holds about you. We will provide a structured summary of your data within 30 days of receiving a valid access request submitted to [email protected].

Right to Rectification

If any personal data fh777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic contact details directly from your fh777 account profile, or contact support for more complex corrections.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. Note that certain data must be retained to satisfy AML legal obligations and cannot be deleted on request.

Right to Restrict Processing

You may request that fh777 restricts its processing of your data in specific circumstances — for example, while the accuracy of the data is contested, or while an objection to processing is being evaluated. Restricted data is stored but not actively used.

Right to Data Portability

Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, machine-readable format (such as CSV or JSON), and to transmit that data to another service provider of your choosing.

Right to Object

You have the right to object to fh777 processing your data on the basis of legitimate interests. You also have an absolute right to object to your data being used for direct marketing purposes at any time — and we will cease such processing immediately upon receipt of your objection.

Right to Withdraw Consent

Where fh777 processes your data on the basis of consent (primarily marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Right Not to Be Subject to Automated Decisions

Where fh777 uses automated processing to make decisions that significantly affect you — such as account risk scoring or fraud detection — you have the right to request human review of those decisions and to challenge outcomes that you believe are unfair or incorrect.

How to Exercise Your Rights

Submit your request in writing to support@fh 777.io with the subject line "Data Subject Request". Please include your registered username and a description of the right you wish to exercise. fh777 will respond within 30 days. Identity verification may be required before any request is fulfilled.

Our Commitments

How fh777 Protects Your Privacy

Six core security and privacy commitments that underpin every aspect of data handling at fh777.

256-bit SSL Encryption

All data transmitted between your device and the fh777 Platform is protected by industry-standard 256-bit SSL/TLS encryption. Your personal details, login credentials, and financial data are never sent across the internet in plain text.

Strict KYC Verification

Every fh777 account undergoes a mandatory Know Your Customer (KYC) verification process. This protects both you and other players by ensuring that no fraudulent or underage accounts can operate on the Platform.

No Data Selling — Ever

fh777 will never sell, rent, or auction your personal data to any third party for their own marketing or commercial purposes. Your data is yours. We use it only to operate and improve the services you have chosen to use.

Secure Data Storage

fh777 player data is stored on secured, access-controlled servers. Database access is restricted to authorised personnel only, with all access events logged and audited. Data at rest is encrypted using AES-256 standard encryption.

Minimal Data Collection

fh777 operates on a data minimisation principle. We collect only the personal data that is strictly necessary for the specific purpose at hand. We do not collect data speculatively or for purposes that are not clearly defined in this Policy.

Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, fh777 is committed to notifying affected players promptly and without undue delay, and to taking immediate remedial action to contain and resolve the breach.

Section 11

11. Data Security

fh777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to, the following:

Transport-layer security: All data in transit is protected by TLS 1.2 or higher. HTTP connections are automatically redirected to HTTPS. SSL certificates are maintained and renewed on schedule.
Encryption at rest: All databases containing personal data are encrypted using AES-256 encryption. Encryption keys are managed through a dedicated key management system with strict rotation schedules.
Access controls: Access to personal data is restricted to fh777 employees and contractors who have a documented, legitimate need to access that data in the performance of their role. All access is role-based and logged.
Multi-factor authentication (MFA): fh777 staff members with access to production systems and player data are required to use multi-factor authentication. Players are also strongly encouraged to enable two-factor authentication on their fh777 accounts.
Penetration testing and vulnerability assessments: fh777's Platform and infrastructure are subject to regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
Incident response: fh777 maintains a documented data breach incident response plan. In the event of a confirmed security incident involving player data, our response team will act within defined timeframes to contain the incident, assess its scope, and notify affected players as required.

While fh777 employs industry-standard security practices, no digital platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your fh777 account, never share your login credentials with any third party, and contact fh777 support immediately if you suspect your account has been accessed without your authorisation.

Section 12

12. Children & Minors

The fh777 Platform is strictly intended for adults aged 21 and above. fh777 does not knowingly collect, process, or retain personal data from any individual under the age of 21. The 21+ age requirement is enforced through our mandatory KYC verification process, which requires all registered players to submit valid government-issued identity documentation confirming their date of birth.

Underage account discovered: If fh777 discovers or is made aware that a person under 21 years of age has registered an account on the Platform, fh777 will immediately suspend the account, void all bets and wagers placed by that account, and securely delete all personal data associated with the account in accordance with applicable data protection requirements. Any deposits made will be returned to the payment source after identity verification of the account holder's guardian or parent.

If you have reason to believe that a minor has registered an account on fh777, please report this immediately to [email protected]. fh777 treats such reports with the highest priority and will investigate and act within 24 hours of receiving a credible report.

Section 13

13. Changes to This Privacy Policy

fh777 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our business. The "Last Updated" date at the top of this Policy will always reflect the date on which the most recent version was published.

Where a proposed change to this Policy is material — meaning it significantly alters your rights or the ways in which fh777 processes your personal data — fh777 will notify registered players via email at least 14 days before the updated Policy takes effect. Your continued use of the fh777 Platform after the effective date of an updated Policy constitutes your acknowledgement of and agreement to the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how fh777 is protecting your information. The current version of this Policy is always accessible at https://fh777.io/privacy-policy.

For minor, non-material updates (such as typographical corrections, clarifications of existing language, or updated contact details), fh777 may update the Policy without sending a separate notification email. The updated Policy will be published at the standard URL with a revised "Last Updated" date.

Section 14

14. Contact Us & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or fh777's data processing practices, our dedicated privacy and support team is available to assist you 24 hours a day, 7 days a week.

Email: [email protected] — please use the subject line "Privacy Enquiry" for data-related queries
Live Chat: Available directly through the fh777 Platform, 24/7, staffed by English- and Bengali-speaking support agents
Response time: fh777 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 calendar days
Data Subject Requests: To exercise any of the rights described in Section 10 of this Policy, contact [email protected] with the subject line "Data Subject Request" and include your registered username and a clear description of your request
Time zone: fh777's support team operates on Bangladesh Standard Time (BST, UTC+6)

fh777 is committed to resolving all privacy concerns fairly, transparently, and in a timely manner. If you believe fh777 has not adequately addressed your privacy concern after contacting our support team, you retain the right to escalate the matter through appropriate channels available to you under applicable law.

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